Freshservice IT Service Desk Management Solution

Freshservice is an ITIL based IT service desk management solution available on Android platform. It is a simple-to-configure, cloud-based solution that allows IT agents to stay connected and productive even when they are on the go. Freshservice mobile app comes with an innovative module called “To-Dos” that allows agents to prioritize their work and view all the work streams in a single window.

The app offers a complete range of ITIL modules such as incident management, change management, service catalog, asset management, user management, and others. Its key features include push notifications, canned responses, private notes, customizable views, and barcode/QR code scanner for updating asset details. Additionally, Freshservice mobile app also allows employees to access service catalog and track service requests.

The app is fully capable of managing incidents, providing approvals, and managing user and asset details. It supports Active Directory SSO or SAML for easy login. The app is free to use and can be downloaded from Google Play Store.