Help desk software for PC
LiveAgent is a business software developed by Quality Unit, LLC. for PC. This customer management program provides businesses with a help desk solution to help serve the demands and needs of their clients and customers. It has live chat, ticketing, and automation features for proper customer support.
Similar to other support services like Zendesk, LiveAgent provides various features that help improve customer support capabilities. It enables businesses to offer phone, email, and live chat support through a well-designed and easy-to-use interface. It offers various plans to fit just about any type of business requirement, as well as a free trial.
What is LiveAgent?
LiveAgent is a fully-featured help desk software that caters to businesses and organizations and helps them provide customer support services to customers and clients. It features a ticketing system that allows representatives to easily address concerns and inquiries through email. For customers who want real-time assistance, the live chat feature aid in facilitating proper communication between both parties.
Alternatively, LiveAgent has a built-in call center that allows customers to directly contact and speak with representatives regarding their concerns. Various social media integrations are also in place for users who want to communicate through these channels. During “offline” hours, businesses can offer support through the customer portal and create a Knowledge Base that customers can refer to for some help and guidance.
Lastly, keep track of how well your business is providing support with customer service reports — providing insight into team performance and areas of improvement. A few things that LiveAgent could address in future updates is the lack of a chat-to-SMS feature. Also, there is no chatbot in place for its live chat service to handle customer influx and queuing.
A powerful and flexible customer management software
If you run a business and you want to improve customer relations management, LiveAgent is a feature-rich help desk software that is worth taking a look at. It offers flexible plans to fit your needs and allows you to create custom solutions based on your needs. Overall, it’s a solid package that’s worth considering.
