Customer support via remote PC access
All companies should care about their customers as much as they do about their products, and Instant Housecall can help you deliver that quality customer support you’re looking for.
This remote control tool works as a client-server application, installing the server side on your computer and asking your customers to install a small client app on theirs that they can use when they require your assistance. The first they ask for help your customers will have to launch a customized website (something like yourcompany.instanhousecall.com) and download the client, which they can save for later use. The client will connect to your server tool and you’ll receive a desktop alert with the customer’s call.
Once connection has been established you can actually remote control your customer’s computer while chatting with them in real time, and help them solve any problem they may have. Though the connection is a bit slow (just as one would expect from a remote controlling app), it works perfectly well even through firewalls and Vista UAC system.
Instant Housecall provides you with the necessary tools to give your customers a better, faster and more reliable technical support through remote computer access.
Instant Housecall lets you view and control remote PCs through firewalls in seconds. Deliver on-demand remote support and get remote access to unattended computers with a single tool.
See what this tool can do for you:
Attended & Unattended Access
Deliver on-demand remote support and access remote unattended computers with a single powerful tool
No pre-installed software
Provide support to customers and colleagues in seconds without pre-installing software
No configuration
Anywhere to anywhere connectivity means you can work from your home or office without configuring firewalls and routers
Windows Vista and UAC compatible
Click Vista elevation prompts remotely. It’s just like being on site
Easy to use
Even novices can request support with ease
Powerful Remote Support Tools
Reboot into safe mode, transfer files, perform diagnostics and more
