FootPrints Web-based help desk software gives you flexible, comprehensive capabilities without the burden of required programming, consulting, or dedicated staff to run it. You’ll be running in live production in just days with centrally managed tracking for all incoming customer requests from multiple channels(phone, e-mail, etc), self-service online, knowledge management, business rule automation, and powerful, automated metrics and reporting to keep a constant pulse on productivity, trends, and performance.

Features:

• Built-in FootPrints calendar to support multiple shifts and flexible agent schedules
• Easily set up SLAs by priority, and create user-definable quick descriptions

This version comes with MSDE. Also available for SQL-server, Oracle, or Access. You must contact the developer for price information.