Yandex.Telephony: A Virtual Telephone Exchange for Efficient Customer Service

Yandex.Telephony is a virtual telephone exchange that enables efficient customer service and streamlined communication within a company or team. Designed for small and medium-sized businesses and freelancers, this free Android app offers multi-channel city numbers in the telephone codes of 56 cities.

With Yandex.Telephony, you can mark calls from clients and within the company according to your own rules, form customer segments, and configure call processing logic. You can manually and automatically create tasks and assign executors. You can also set processing rules for each client segment, taking into account your company’s work schedule, and create personalized greetings using Yandex speech technologies.

Real-time monitoring of colleagues’ statuses on the line, voice menu customization, and call transfer functions allow for quality organization of sales and support departments. The address book lets you analyze the number of calls from each client and quickly access the list of their calls and related tasks. Recording conversations enables quality service control and dispute analysis.

All calls are collected in one tape, and all the details of the call, including internal communications of your employees, are visible instantly. Yandex.Telephony is available on a computer and mobile applications for different platforms, ensuring seamless communication with customers and employees anywhere.