A free program for Android, by IGG.COM.

IGG Game Assistant is a one-stop solution for all your gaming needs. With it, you can check your IGG ID, find out the status of the games you play, and get notifications when you receive a reply from customer service. It can also be used to see the latest news on IGG’s top games. All you have to do is create an account and log in to get started!

You can also contact customer service directly through the app, which will send you an alert when they reply to your query. You can even follow their responses as they occur and receive notifications when they reply.