CSMT – Certified Service
CSMT – Certified Service is a mobile tool designed specifically for General Motors Dealer Service personnel. This free iPhone application provides a range of features to enhance the efficiency and effectiveness of service operations.
With CSMT, service personnel can pre-authorize specific warrantable repairs (PRA), improving the speed and accuracy of the repair process. The inclusion of photos in the Part Return Process (PPR) further enhances efficiency by providing visual documentation. Additionally, the app allows users to send part information for traceability (RPT) and submit detailed Field Product Reports (FPR) for comprehensive reporting.
CSMT also offers the capability to conveniently lookup and view recalls on vehicles, ensuring that service personnel are aware of any safety or performance-related issues. Furthermore, the app provides access to the Service Workbench, allowing for seamless integration with existing service management systems.
An impressive feature of CSMT is the ability to include embedded images and videos of the vehicle in question across all modules. This visual documentation aids in accurate diagnosis and communication between service personnel and customers.
Overall, CSMT – Certified Service is a powerful mobile tool that equips General Motors Dealer Service personnel with the necessary features to streamline operations and improve customer satisfaction.
