VisualSupport – RemoteCall: Real-time Video Support

VisualSupport – RemoteCall is an Android application developed by RSUPPORT that offers real-time video support to customers. This solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By doing this, support representatives can see exactly what the customer is experiencing, eliminating the need for customers to narrate their issues. This application is perfect for businesses that want to improve first call resolution, reduce time to resolution, and increase overall satisfaction.

The main feature of this application is its real-time video streaming that allows support representatives to see exactly the issues the customer is experiencing through a real-time video stream. Additionally, the application offers screen capture functionality that allows support representatives to analyze issues more effectively by taking a screenshot of what the customer is streaming. The on-screen drawing feature is also available, allowing support representatives to mark important areas for the customer to see to communicate certain points more clearly. Finally, the application is easy to connect, and all the customer needs to do to get connected is input the 6-digit connection code provided by the support representative.

Overall, VisualSupport – RemoteCall is an efficient and effective solution for businesses that want to offer real-time video support to their customers. This application is easily accessible and offers several features that enhance the support experience for both the customer and the support representative.