Zoho Desk – A Convenient and Customizable Customer Service Software

Zoho Desk is a context-aware help desk software that enables businesses to automate their customer service operations effectively. This software is developed by Zoho Corporation and is free of cost. It is available for Android users and falls under the category of Business and Productivity. Zoho Desk allows businesses to focus on the customer by providing them with customizable features and convenient usage.

One of the key features of Zoho Desk is Work Modes that organizes tickets based on due time or customer type, ensuring that the most important ticket is prioritized for quick resolution. The software also brings in customer information from Zoho CRM and displays tickets as conversations, making it easier for agents to stay updated on ticket activity. Moreover, the Team Feed feature enables team members to tag one another on tickets and collaborate to close tickets faster.