Fully digital banking in India
NSDL Jiffy: Zero Balance AC is a free-to-use finance app from NSDL Payments Bank Ltd. This fully digital banking app is a convenient way to manage finances for users in India. From registering for an account to using the app for everyday transactions, this is loaded with various features to make transfers and payments a lot easier.
Backed by one of the oldest and largest depositories in the world, NSDL Jiffy: Zero Balance AC is poised to be a one-stop shop for all financial needs. Unfortunately, it suffers from poor customer service. It works similarly to PhonePe or PayPal.
Your cashless wallet on the go
NSDL Jiffy: Zero Balance AC serves as the official mobile app of the NSDL Payments Bank. The app is backed by the larger National Securities Depository Limited (NSDL), which is one of the largest financial institutions in the world. The Mumbai-based depository is known as a technological leader in the finance sector, operating across the entire India. As such, financial security will never be an issue.
Using the app is also easy, right from the start. Registering for an account is done fully online and requires zero maintaining balance. You can even open an account with Aadhaar or Pan Card for increased convenience. It supports different payment channels, and you can even schedule payments, making it perfect for bills and subscriptions. For payments, it sorts the recognized billers by category.
The main problem with this app is its lack of a decent customer service platform. Users complain that there are no customer support representatives to help users settle disputes or issues with their transactions. Their hotline is supposedly fully manned by bots that are unable to settle user concerns. In some cases, the app only responds by saying that no records were found.
Fully digital, for good and bad
NSDL Jiffy: Zero Balance AC is a promising digital banking app, if only its issues could be resolved with future updates. Its features are designed to keep up with the latest digital payment channels available. Users can even automate repeating transactions so they can continue life without worrying about bills. Unfortunately, it suffers from a severe lack of customer support services, derailing the entire user experience.
