Free WordPress support plugin

WordPress Support Me makes it easy to create accounts when you’re working privately with support personnel for a theme or plugin. Creating temporary admin accounts can be frustrating, but Support Me makes it painless. The plugin lets you manage support account sessions just as you would any other user account. 

You won’t have to make up fake email addresses or go through the complete registration process. You’ll just set a time or date for your support accounts to expire, and they’ll be automatically deleted when you’re done. KB Support – WordPress Help Desk and Awesome Support Free are other WordPress plugins you can try for support.

Creating an admin user account

If you wanted to create an admin user account on your WordPress site, you’d have to go to Users » Add New on the menu on the left. A screen will pop up so that you can add the required details like a username, email address, first name, last name, website, and password. Then, you specify their role as an administrator. 

You can also use the Temporary Login Without Password plugin if you don’t want your support personnel to worry about passwords, but this could be a security risk.

How does an admin user account work?

All WordPress support accounts give their users full admin privileges, except that they can’t create, promote, edit, or delete other users. Your site will be safe if you allow temporary user accounts. 

Support Me is also completely compatible with other plugins, like Debug Bar. This ensures that your support personnel can help you solve problems fast, which means that you can get back to work as soon as possible. 

Technical requirements

Support Me requires WordPress Version 3.5.0 or higher. It also needs a minimum of PHP 5.3 to be able to run on your web host. After you install it, you can add support options to your site.

You can assist WordPress and plugin developers to move forward into modern PHP requirements by requesting that your host upgrade you as soon as possible.